Grievance Redressal Process
Grievance Redressal / Escalation Matrix
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-Id | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | technofundawealth@gmail.com | 09:30 AM to 06:00 PM |
| Head of Customer Care | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | technofundawealth@gmail.com | 09:30 AM to 06:00 PM |
| Compliance Officer | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | technofundawealth@gmail.com | 09:30 AM to 06:00 PM |
| CEO | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | technofundawealth@gmail.com | 09:30 AM to 06:00 PM |
| Principal Officer | Pooja Borse | F-16/A, First Floor, S K Open, Mall, College Road, Nashik, 422005 | +91 7776034196 | technofundawealth@gmail.com | 09:30 AM to 06:00 PM |
At Technofunda™ Wealth Management and Research Pvt. Ltd., we understand that exceptional Investor service is crucial for our sustained business growth. To ensure that our Investors receive outstanding service across all touchpoints, we have established a structured grievance
redressal framework. Prompt and efficient handling of Investor queries and complaints is essential for maintaining and enhancing our relationships, particularly as we operate under a Direct-to-Investor model in complaint/ query handling. This policy outlines our approach to addressing grievances and includes a review mechanism to prevent similar issues in the future.
Grievance Redressal Principles
- Fair Treatment: Investors will be treated fairly at all times.
- Timely and Courteous Handling: Complaints and queries raised by Investors will be addressed with courtesy and in a timely manner.
- Efficient and Fair Resolution: Queries and complaints will be handled efficiently and fairly.
Our Research Analysts and employees are committed to working in good faith and without prejudice, prioritizing the interests of our Investors.
Grievance Redressal Mechanism
If an Investor experiences a deficiency in service, such as inadequate explanations, clarifications, or unsatisfactory delivery standards, they are
encouraged to raise a grievance. This may be due to a lack of facilities or an unsatisfactory attitude from staff. Investors can seek clarification or submit a complaint using the following methods:
- Email: Send an email with your query or complaint to technofundawealth@gmail.com.
- Phone: Call +91 7776034196 to speak directly with a Compliance Officer.
- Postal Mail: Write a letter with your query or complaint and send it to:
F-16/A, First Floor, S K Open, Mall, Near Bassein Catholic Co Operative Bank, College Road, Nashik, 422005, Maharashtra, India
If an investor has a grievance or complaint, they should first approach the concerned research analyst and ensure that the issue is resolved within 21 days. Should the complaint not be satisfactorily addressed, the investor has the option to escalate the matter by lodging a complaint with the Securities and Exchange Board of India (SEBI) via the SEBI Complaints Redress System https://smartodr.in/login (SCORES) portal.
SCORES is a centralized, web-based system designed for the redressal of complaints. It allows investors to track the status of their complaints and ensures that SEBI takes up these issues with the relevant intermediary for timely resolution.
For physical complaints, investors may send their grievances to:
Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex
Bandra (E), Mumbai – 400 051
Responsibilities of Investors
Investors are expected to:
- Approach the Concerned Analyst: First address any grievances with the research analyst or intermediary directly and allow 21 days
for resolution. - Use SEBI SCORES Portal: If the issue remains unresolved, utilize the SEBI SCORES portal https://smartodr.in/login to lodge a
complaint and track its status. - Submit Physical Complaints if Necessary: For complaints that require physical submission, send them to the Office of Investor Assistance and Education at SEBI’s Mumbai office.
- Ensure Accurate Information: Provide all necessary details and documentation to facilitate a prompt and effective resolution of the complaint
By following these steps, investors can help ensure that their grievances are addressed in a timely and efficient manner.
At Technofunda™ Wealth Management and Research Pvt. Ltd., we are dedicated to resolving grievances efficiently and maintaining a high standard of service for all our Investors.
Thanks and Regards :
Pooja Borse
Compliance Officer,
Technofunda™ Wealth Management and Research Pvt. Ltd.